FAQ

Frequently Asked Questions (FAQ)

DolciCook.com


1. Are DolciCook products safe for food use?

Yes. All our wooden kitchenware is made from high-quality, food-safe wood treated with natural oils. They are free from harmful chemicals and safe for daily use.


2. Can I use DolciCook products with hot food?

Absolutely. Most of our products can be used with both hot and cold food. Please check each product’s description for specific recommendations.


3. How should I clean wooden utensils and plates?

Hand wash with mild soap and warm water. Do not soak in water or put them in the dishwasher. Dry immediately after washing.


4. Will the wood crack or change color over time?

Wood is a natural material, so slight changes may occur with time and use. To maintain quality, we recommend applying food-grade oil every few months.


5. Where are DolciCook products made?

Some pieces are handcrafted in Egypt, and others are made abroad with the same high standards. All are produced using premium imported wood.


6. What’s your return policy?

Due to hygiene reasons, we do not accept returns on used kitchenware. However, we offer a 6-month warranty against manufacturing defects.


7. How long does delivery take?

Orders are typically delivered within 5–7 working days across Egypt.


8. How do I place an order?

Simply browse our website, add your desired products to the cart, and complete the checkout process. You’ll receive a confirmation email with your order details.


9. Do you offer wholesale or business collaboration?

Yes, we’re open to collaborations and wholesale requests. Please contact us directly via email or our contact page.


10. Is it normal for each piece to look slightly different?

Yes. Since each item is handcrafted from natural wood, no two pieces are exactly alike. That’s the beauty of artisan woodenware.

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